Shipping Info

Pricing: Prices shown for all products are in NEW ZEALAND dollars. Prices, promotions and product availability are subject to change without notice. We do our best to provide the most accurate, up-to-date information, but errors do occur, and we reserve the right to make changes without notice. If you have ordered a product that is subject to a price increase, we will hold your order and inform you of the increase.

Availability: If a product is not in stock when you place your order, we will do our best to let you know. We will also provide you are best estimate of when the product will be available. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change. The availability information presented on our Web site and provided by our account managers is the best, most up-to-date information we have, but errors do occur, and this information does not represent a guarantee or promise of availability.  

Shipping: We offer FAST , FREE courier delivery with every order placed within New Zealand. Our free shipping in NZ offer also includes all orders to South Island and Rural Delivery addresses in NZ.


Estimated Delivery Times :

North Island 7-10 days
South Island : 7-11 days 


Please note that these time frames are estimates, and are based on indications given to us by our courier service providers. We cannot ship to P.O Box numbers.
 If you need to make a claim for any goods lost or damaged in transit please contact us within 24 hours of receipt of goods by using the contact details at the top of the page or by calling us on 04) 212 4760 or 027 666 0774.

GST: All prices on this site include GST (Goods and Services Tax) by default. The GST content is 15%.

Changes and errors: We do our best to achieve 100% accuracy, but occasionally mistakes do occur. Pricing, product availability and offers subject to change without prior notification. We reserve the right to make changes without notice due to market conditions, manufacturer or supplier product discontinuation, or typographical, photographic or technical errors in online or print advertising.

General Terms and Conditions: Terms, conditions and policies subject to change without notice. Creative Stance ltd is not responsible for late or delayed shipments. Creative Stance ltd retains title to items purchased until said items are paid for by the purchaser and at that time the title passes to purchaser. 


Returns Policy: 
Creative Stance Ltd is here to provide our customers with the highest quality products.
 However, if you are not completely satisfied with your purchase you can within 14 days of the order date on your invoice for a credit note or exchange. Please note we do not offer refunds only credit notes or exchanges so please choose carefully. If the goods are faulty we will replace them or offer a solution as per the Consumer Gaurantees Act.
 If you do want to return the product for a credit note or exchange please fill in our returns authorisation form giving the reason for the return and which option you would like to go for. Send the form with your product in its original shipping box and condition along with a copy of the invoice. The additional shipping costs will also need to be covered by the purchaser.
Please email us at sales@creativestance.co.nz if you require return authorization form.
 For your protection, we recommend that you use a tracked-delivery service if the value of the return item is more than $100.00. Please note that you will be responsible for the costs of returning the items to us unless we delivered the incorrect item to you, or if the item is damaged or defective.

Returns: When you send your item back to us, we will inspect the returned item then notify you via e-mail. You will receive a replacement item or a credit/exchange note for the original amount providing the product passes inspection. If the replacement item or credit is not received after 14 days from the day you sent us your return, please contact us at sales@creativestance.co.nz for further assistance.

Items returned because they are damaged, defective or incorrect: If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will credit the cost of sending the product back to us providing it passes inspection.
Creative Stance Ltd will only send you a replacement for a damaged, defective or incorrect item(s) once we have received and checked the original item(s) returned.

If the item was damaged in transit: If your Creative Stance Ltd package and the contents have been damaged in transit, you can return the item(s) to us within 14 days of receipt for exchange. Complete our returns authorisation form for your item, and send this along with the item back to us.

If the item is defective: In the unlikely event that you have received a faulty item, you can return the item(s) to us. Complete the returns authorisation form for your item and send it back to us and if found to be faulty due to manufacturers defect as per the Consumer Guarantees Act 1993. It will be replaced if found to be faulty.

If we sent you an item you did not order: In the unlikely event that you have an incorrect item(s), you can return the item(s) to us unworn and unlaundered in the original packaging and we'll make sure you are not charged for it. Complete the online returns authorisation form for your item(s), Once we receive the incorrect item(s) we will dispatch the correct item(s) ASAP. The personal information we receive from our customers is kept private - we do not sell or share this information with anyone outside of Creative Stance Ltd.